Support Center

We're here to help you get the most out of Scribe

Get in Touch

Have a question, need help, or want to share feedback? We typically respond within 24 hours.

hello@scribeskate.com

Frequently Asked Questions

How do I start my 14-day free trial?

After completing onboarding, you'll be prompted through Apple's subscription flow to start your 14-day free trial with full PRO access. You can cancel anytime before the trial ends to avoid renewal charges.

How do I cancel my subscription?

Go to your iPhone's Settings → [Your Name] → Subscriptions → Scribe, then tap "Cancel Subscription." Your subscription will remain active until the end of your current billing period.

What's included in the PRO subscription?

PRO includes the full Scribe experience: training logs, coach notes, goals, tests, events, insights, progress reports, equipment tracking, and everything else inside the app.

Can I export my training data?

If export is available in your version of Scribe, you can export your training data from inside the app. For help finding it, email us at hello@scribeskate.com.

Is my data secure?

We take privacy seriously. Scribe uses secure infrastructure and does not sell your data. See our Privacy Policy for details.

What USFS tests does Scribe support?

Scribe supports all USFS test tracks including Free Skate, Skating Skills, Ice Dance, Adult Free Skate, Adult Skating Skills, and Adult Dance, from Pre-Preliminary through Gold and International levels.

Can I use Scribe for Pairs or Synchronized skating?

Version 1.0 focuses on Singles and Ice Dance. Support for Pairs and Synchronized skating is planned for a future update based on user demand.

How do I track my element progression?

Go to Elements → select any element → update its stage from Introduced → Developing → Inconsistent → Consistent → Program-Ready → Performance-Ready.

How does Scribe handle users under 13?

Users under 13 require parent or guardian permission. Parents can review, manage, or request deletion of their child's data by contacting us at hello@scribeskate.com.

I found a bug or have a feature request. How do I report it?

We'd love to hear from you! Email us at hello@scribeskate.com with details.

Subscription & Billing

Pricing:

  • 14-day free trial (full PRO access)
  • $9.99/month (monthly billing)
  • $79.99/year (annual billing)

Billing Questions:

Subscriptions are managed through Apple's In-App Purchase system. For billing inquiries or refund requests, contact Apple Support or email us at hello@scribeskate.com.

Privacy & Data Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Download your training data in a portable format

To exercise these rights or for privacy questions, email us at hello@scribeskate.com or review our Privacy Policy.